Privacy Policy

Nyya & Company (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book an appointment, or interact with our services. Please read this policy carefully to understand our practices regarding your information.

1. Information We Collect

We may collect the following categories of personal information:

• Contact information: full name, email address, phone number, and mailing address.
• Appointment details: requested service, preferred dates and times, and any notes you provide at booking.
• Service preferences: lash or hair service selections and preparation acknowledgments.
• Communications: the content of messages you send us via forms, email, text message, or phone.
• Usage data: pages visited, device type, browser, and approximate location derived from your IP address.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage your appointments.
• Send appointment reminders, confirmations, and follow-up communications, including by SMS text message.
• Respond to your inquiries and provide customer support.
• Deliver the services you requested and tailor them to your preferences.
• Process payments and maintain accurate service records, as applicable.
• Send promotional or marketing messages about services, offers, and updates, only where you have opted in.
• Comply with legal obligations and protect our rights and the safety of our clients.

3. SMS Text Message Communications

By providing your mobile phone number and opting in, you consent to receive SMS text messages from Nyya & Company related to your appointments and, where you have requested, our services and promotions. Message frequency varies. Standard message and data rates may apply depending on your wireless carrier.

• Appointment messages: reminders, confirmations, and updates about your scheduled services.
• Marketing messages: sent only with your express opt-in consent. You may opt out at any time.

To opt out of SMS communications, reply STOP to any message you receive from us. To opt out of marketing messages specifically, you may also reply UNSUBSCRIBE. After opting out, you may still receive non-marketing transactional messages (such as appointment confirmations) where necessary to complete a service you requested.

To request help, reply HELP to any message, or contact us using the details in Section 9. Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: trusted third parties that support our booking, scheduling, messaging, and payment functions, under appropriate confidentiality obligations.
• Partner salons: where you request a service at Cole Stevens Salon, we may share the details needed to fulfill your appointment.
• Legal authorities: when required by law, court order, or to protect our rights, safety, or property.
• Business transfers: in connection with a merger, acquisition, or sale of all or part of our business.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. You may request deletion of your information at any time, subject to applicable legal requirements.

6. Your Privacy Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information; opt out of certain communications; and withdraw consent to marketing. To exercise any of these rights, contact us using the details in Section 9. We will respond within a reasonable timeframe and in accordance with applicable law.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, you may contact us:

• By phone: (301) 345-0033
• Online: via our booking portal
• Salon address: Cole Stevens Salon, 7751 Belle Point Drive, Greenbelt, MD 20770

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.