Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the Nyya & Company website and your booking and receipt of services provided by Nyya & Company (“we,” “us,” or “our”). By accessing our site or booking a service, you agree to these Terms. If you do not agree, please do not use our site or services.

1. Services

Nyya & Company provides independent signature lash services and select hair services, including double-weft microlink extensions. Full-service salon appointments (silk press, shampooing, hydration treatments, and other professional hair-care services) are arranged separately and directly through Cole Stevens Salon in Greenbelt, Maryland, and are not part of Nyya & Company’s independent bookings.

Service availability, pricing, and details are subject to change. Specific service descriptions, preparation requirements, and any confirmed pricing are presented at the time of booking. Where a price or detail is not listed, it remains to be confirmed before booking.

2. Bookings & Appointments

• Appointments are booked through our online appointment calendar. A booking request does not guarantee an appointment until confirmed.
• You agree to provide accurate and complete information when booking, including your name, contact details, and the service requested.
• Appointment availability is shown in the booking calendar and may differ from the general appointment hours published on our site.

3. Microlink Preparation Requirement

All microlink clients must arrive with their hair freshly washed, completely blow-dried, and fully detangled. Independent microlink appointments do not include shampooing, conditioning, hydration treatments, or blow-drying. Silk pressing or styling after installation may be included depending on the service selected. Please review your service details before booking. By booking a microlink appointment, you acknowledge this preparation requirement.

4. Cancellations & Rescheduling

We kindly ask that you provide advance notice if you need to cancel or reschedule. Where a specific cancellation window applies, it will be stated in your service details or booking confirmation. Repeated late cancellations or no-shows may affect your ability to book future appointments.

5. Deposits & Payments

Where a deposit is required to secure an appointment, it will be disclosed at booking. Deposit terms, including refundability, will be presented before you confirm. Any confirmed pricing is honored as presented; unconfirmed amounts will be agreed upon before booking.

6. Late Arrivals

Please arrive on time for your appointment. Late arrivals may result in a shortened service or the need to reschedule, and the full service fee may still apply. If you anticipate being late, please contact us as soon as possible.

7. Lash Refills

Lash fills are available for existing sets. Refill eligibility and recommended timing depend on the condition of your current set and will be discussed before booking. Sets that have significantly grown out may require a full set rather than a fill.

8. SMS Messaging Terms

By providing your mobile phone number, you consent to receive SMS text messages from Nyya & Company, including appointment reminders, confirmations, and—where you have opted in—service and promotional messages. Message frequency varies. Standard message and data rates may apply.

• To opt out, reply STOP to any message. To unsubscribe from marketing, reply UNSUBSCRIBE.
• For help, reply HELP or contact us using the details in Section 12.
• Carriers are not liable for delayed or undelivered messages.

You may withdraw consent to SMS communications at any time. Withdrawing consent will not affect transactional messages necessary to complete a service you have already requested.

9. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site. You may not misuse, copy, or distribute our content without permission. All content, including text, images, and branding, is the property of Nyya & Company and is protected by applicable laws.

10. Third-Party Links & Services

Our site may link to third-party booking tools and partner salons. We are not responsible for the practices or content of third parties. Your use of third-party services is subject to their own terms and policies.

11. Limitation of Liability

To the fullest extent permitted by law, Nyya & Company is not liable for any indirect, incidental, or consequential damages arising from your use of our site or services. Our services are provided on an “as is” basis. We do not guarantee specific results, as outcomes vary based on individual features, hair type, and aftercare.

12. Contact Us

If you have questions about these Terms, you may contact us:

• By phone: (301) 345-0033
• Online: via our booking portal
• Salon address: Cole Stevens Salon, 7751 Belle Point Drive, Greenbelt, MD 20770

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of our site or services after changes take effect constitutes acceptance of the updated Terms.